Joined: Mar 09, 2008 Posts: 1687 Location: Not here
Posted: Tue Oct 12, 2010 10:11 am Post subject:
Native Instruments? Subject description: Or Native Missing The Point?
I went to check out some NI products and they have demo videos. I emailed them to suggest they provide subtitles. I'm going to let the correspondence speak for itself. Talk about your dumb shits.
------------------------------
Hello Damien Moody @ NI User Forums,
sorry, we don't have subtitles.
Best regards
Markus, Native Instruments Support Team
> The following message was sent to you via the NI User Forums Contact Us form by
> Damien Moody.
>
> --------------------------------
>
> Many existing and potential customers would appreciate having subtitles on the
> videos on your site. As a musician with a hearing impairment, I'm inclined to not
> buy NI products because I don't really have access to your info and demo videos.
> So it would benefit your profits to do this.
>
> --------------------------------
>
> Referring Page: http://www.native-instruments.com/forum/
> IP Address: 96.231.230.235
> User Name: Unregistered
> User ID: 0
>
>
Joined: May 16, 2005 Posts: 8932 Location: Birmingham, England, UK
Audio files: 19
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Posted: Tue Oct 12, 2010 11:09 am Post subject:
Would it not be difficult to add your own subtitles, then upload the subtitled vids to YouTube, and then tell NI? They may give you a job!
this apple keyboard is dying.... _________________ ACHTUNG!
ALLES TURISTEN UND NONTEKNISCHEN LOOKENPEEPERS!
DAS KOMPUTERMASCHINE IST NICHT FÜR DER GEFINGERPOKEN UND MITTENGRABEN! ODERWISE IST EASY TO SCHNAPPEN DER SPRINGENWERK, BLOWENFUSEN UND POPPENCORKEN MIT SPITZENSPARKSEN.
IST NICHT FÜR GEWERKEN BEI DUMMKOPFEN. DER RUBBERNECKEN SIGHTSEEREN KEEPEN DAS COTTONPICKEN HÄNDER IN DAS POCKETS MUSS.
ZO RELAXEN UND WATSCHEN DER BLINKENLICHTEN.
Joined: Jan 18, 2005 Posts: 4145 Location: Sweden
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Posted: Tue Oct 12, 2010 11:17 pm Post subject:
Honestly, I think your going a bit hard on the NI guys here. You got an answer, and it's an incredibly straight-forward one (it's not going to happen). The fact that you weren't really expecting an "answer" at all, hoping for something else ("idea noted, maybe we'll do it some day") is likely due to some cultural difference between what you're used to and what the NI guy is used to, and doesn't change the fact that this is now resolved and you can get on with your life.
Some places (many here in Europe) aren't so big on the "excuse me"s and "how do you do"s, which I occasionally find a bit refreshing. Some cultural shock every now and then is good for the immune system.
Joined: Mar 09, 2008 Posts: 1687 Location: Not here
Posted: Wed Oct 13, 2010 7:42 am Post subject:
Well, maybe I should paraphrase what happened.
Me: Hey, you don't have subtitles. It'd be good for business for you to add them.
Them: I'm sorry, we don't have subtitles.
Me, sotto voce: That's what I just said, dumbass.
Maybe it's about cultural differences, but I told them how they could increase their customer base and therefore their profits, and that they might lose a little profit by excluding a certain demographic, and they said "not interested".
Maybe they're so secure in their current sales that they can shrug off the niche market. If so, I can shrug them off, too!
I generally do not warm up to people I approach with an idea to make things more accessible to people like me, only to be told to get lost. I think anyone with any good cause would feel this way.
Keep in mind that you got that answer from the support department. Support people are usually exposed to months of extensive pavlovian exercises in order to be able to ignore absolutely all content in emails like yours that do not address the issues that the support department are supposed to respond to.
It could well be that the head of their marketing department might actually consider subtitles to be a great idea. _________________ A Charity Pantomime in aid of Paranoid Schizophrenics descended into chaos yesterday when someone shouted, "He's behind you!"
Joined: May 16, 2005 Posts: 8932 Location: Birmingham, England, UK
Audio files: 19
G2 patch files: 1
Posted: Wed Oct 13, 2010 11:45 am Post subject:
elektro80 wrote:
It could well be that the head of their marketing department might actually consider subtitles to be a great idea.
...which brings me back to my initial suggestion of adding your own, uploading them to YooToob and then going, sitting on NI's marketing desk, and making a nuisance of yourself, until they give you a job! _________________ ACHTUNG!
ALLES TURISTEN UND NONTEKNISCHEN LOOKENPEEPERS!
DAS KOMPUTERMASCHINE IST NICHT FÜR DER GEFINGERPOKEN UND MITTENGRABEN! ODERWISE IST EASY TO SCHNAPPEN DER SPRINGENWERK, BLOWENFUSEN UND POPPENCORKEN MIT SPITZENSPARKSEN.
IST NICHT FÜR GEWERKEN BEI DUMMKOPFEN. DER RUBBERNECKEN SIGHTSEEREN KEEPEN DAS COTTONPICKEN HÄNDER IN DAS POCKETS MUSS.
ZO RELAXEN UND WATSCHEN DER BLINKENLICHTEN.
It could well be that the head of their marketing department might actually consider subtitles to be a great idea.
...which brings me back to my initial suggestion of adding your own, uploading them to YooToob and then going, sitting on NI's marketing desk, and making a nuisance of yourself, until they give you a job!
Tom, have you considered why Audiodef would want subtitles? _________________ A Charity Pantomime in aid of Paranoid Schizophrenics descended into chaos yesterday when someone shouted, "He's behind you!"
Joined: May 16, 2005 Posts: 8932 Location: Birmingham, England, UK
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Posted: Wed Oct 13, 2010 2:17 pm Post subject:
elektro80 wrote:
Tom, have you considered why Audiodef would want subtitles?
Well it did also occur to me that if you can't hear what they are saying, wouldn't it also be really difficult to hear what the instruments were doing or sounding like too?? The situation we have here is all a bit "Franz Kafka" don't you think?
Or perhaps it's just the early onslaught of my Alzheimers disease setting in? _________________ ACHTUNG!
ALLES TURISTEN UND NONTEKNISCHEN LOOKENPEEPERS!
DAS KOMPUTERMASCHINE IST NICHT FÜR DER GEFINGERPOKEN UND MITTENGRABEN! ODERWISE IST EASY TO SCHNAPPEN DER SPRINGENWERK, BLOWENFUSEN UND POPPENCORKEN MIT SPITZENSPARKSEN.
IST NICHT FÜR GEWERKEN BEI DUMMKOPFEN. DER RUBBERNECKEN SIGHTSEEREN KEEPEN DAS COTTONPICKEN HÄNDER IN DAS POCKETS MUSS.
ZO RELAXEN UND WATSCHEN DER BLINKENLICHTEN.
Joined: Mar 09, 2008 Posts: 1687 Location: Not here
Posted: Wed Oct 13, 2010 2:21 pm Post subject:
elektro80 wrote:
Keep in mind that you got that answer from the support department. Support people are usually exposed to months of extensive pavlovian exercises in order to be able to ignore absolutely all content in emails like yours that do not address the issues that the support department are supposed to respond to.
It could well be that the head of their marketing department might actually consider subtitles to be a great idea.
This is probably exactly what happened.
But it's still stupid. It's stupid to train your employees to behave like (stupid) robots. When a customer chimes in with a suggestion, one that could make the company look good and bring in additional customers, there's only one reasonable reaction, if you're running a good business: follow up on the customer's suggestion! In this case, the robot who received my email should have brought it to the attention of marketing.
Joined: Mar 09, 2008 Posts: 1687 Location: Not here
Posted: Wed Oct 13, 2010 2:22 pm Post subject:
v-un-v wrote:
...which brings me back to my initial suggestion of adding your own, uploading them to YooToob and then going, sitting on NI's marketing desk, and making a nuisance of yourself, until they give you a job!
Yeah, let me just turn my hearing aids up, maybe that'll help. No, wait, it won't!
Joined: May 16, 2005 Posts: 8932 Location: Birmingham, England, UK
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Posted: Wed Oct 13, 2010 2:26 pm Post subject:
audiodef wrote:
It's stupid to train your employees to behave like (stupid) robots.
Hey! Sounds like you could do with a nice loooong holiday in England!
...now Elektro...where was that viddy you sent me a couple of days back?...
Ahh..
HERE!
_________________ ACHTUNG!
ALLES TURISTEN UND NONTEKNISCHEN LOOKENPEEPERS!
DAS KOMPUTERMASCHINE IST NICHT FÜR DER GEFINGERPOKEN UND MITTENGRABEN! ODERWISE IST EASY TO SCHNAPPEN DER SPRINGENWERK, BLOWENFUSEN UND POPPENCORKEN MIT SPITZENSPARKSEN.
IST NICHT FÜR GEWERKEN BEI DUMMKOPFEN. DER RUBBERNECKEN SIGHTSEEREN KEEPEN DAS COTTONPICKEN HÄNDER IN DAS POCKETS MUSS.
ZO RELAXEN UND WATSCHEN DER BLINKENLICHTEN.
Joined: Mar 09, 2008 Posts: 1687 Location: Not here
Posted: Wed Oct 13, 2010 2:28 pm Post subject:
v-un-v wrote:
Well it did also occur to me that if you can't hear what they are saying, wouldn't it also be really difficult to hear what the instruments were doing or sounding like too?? The situation we have here is all a bit "Franz Kafka" don't you think?
Or perhaps it's just the early onslaught of my Alzheimers disease setting in?
Not at all, Tom. Here's my deal: sans hearing aids, I'm functionally deaf. With hearing aids, I cannot make out speech in videos, and need to be able to see a speaker's face in person to supplement listening with lip-reading. Really noisy room - forget it - get out the pen and paper (or use sign language if you happen to know it).
Musically, I can hear MOST of what I need to hear to compose, mix and master. I don't have any natural hearing above 1300-1500 Hz. My hearing aids use frequency compression to emulate high frequencies. Kind of like the audio version of Geordi LaForge's VISOR - it's not simple amplification.
What I really have trouble with is picking out my vocal takes, for which I rely on my girlfriend (sweetheart that she is to do this!).
Perhaps there is a version dubbed to german with polish subtitles out there? _________________ A Charity Pantomime in aid of Paranoid Schizophrenics descended into chaos yesterday when someone shouted, "He's behind you!"
Joined: May 16, 2005 Posts: 8932 Location: Birmingham, England, UK
Audio files: 19
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Posted: Wed Oct 13, 2010 2:34 pm Post subject:
Okay, cool. Can you use sign language? I know how to say "Tom" with my fingers on the palm of my hand, because my friend Jane (who is profoundly deaf), told me how to do so. All you need is a camcorder, and a copy of iMovie (or equivalent).
There. _________________ ACHTUNG!
ALLES TURISTEN UND NONTEKNISCHEN LOOKENPEEPERS!
DAS KOMPUTERMASCHINE IST NICHT FÜR DER GEFINGERPOKEN UND MITTENGRABEN! ODERWISE IST EASY TO SCHNAPPEN DER SPRINGENWERK, BLOWENFUSEN UND POPPENCORKEN MIT SPITZENSPARKSEN.
IST NICHT FÜR GEWERKEN BEI DUMMKOPFEN. DER RUBBERNECKEN SIGHTSEEREN KEEPEN DAS COTTONPICKEN HÄNDER IN DAS POCKETS MUSS.
ZO RELAXEN UND WATSCHEN DER BLINKENLICHTEN.
Joined: May 16, 2005 Posts: 8932 Location: Birmingham, England, UK
Audio files: 19
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Posted: Wed Oct 13, 2010 2:39 pm Post subject:
audiodef wrote:
Is this a form of sarcasm to post a non-subtitled video to a thread in which the OP complains about a lack of subtitles?
Ahh, yes, but I didn't understand your situation at that post. I thought you were just being a grumpy old git! _________________ ACHTUNG!
ALLES TURISTEN UND NONTEKNISCHEN LOOKENPEEPERS!
DAS KOMPUTERMASCHINE IST NICHT FÜR DER GEFINGERPOKEN UND MITTENGRABEN! ODERWISE IST EASY TO SCHNAPPEN DER SPRINGENWERK, BLOWENFUSEN UND POPPENCORKEN MIT SPITZENSPARKSEN.
IST NICHT FÜR GEWERKEN BEI DUMMKOPFEN. DER RUBBERNECKEN SIGHTSEEREN KEEPEN DAS COTTONPICKEN HÄNDER IN DAS POCKETS MUSS.
ZO RELAXEN UND WATSCHEN DER BLINKENLICHTEN.
Joined: May 16, 2005 Posts: 8932 Location: Birmingham, England, UK
Audio files: 19
G2 patch files: 1
Posted: Wed Oct 13, 2010 2:41 pm Post subject:
This one is better....
_________________ ACHTUNG!
ALLES TURISTEN UND NONTEKNISCHEN LOOKENPEEPERS!
DAS KOMPUTERMASCHINE IST NICHT FÜR DER GEFINGERPOKEN UND MITTENGRABEN! ODERWISE IST EASY TO SCHNAPPEN DER SPRINGENWERK, BLOWENFUSEN UND POPPENCORKEN MIT SPITZENSPARKSEN.
IST NICHT FÜR GEWERKEN BEI DUMMKOPFEN. DER RUBBERNECKEN SIGHTSEEREN KEEPEN DAS COTTONPICKEN HÄNDER IN DAS POCKETS MUSS.
ZO RELAXEN UND WATSCHEN DER BLINKENLICHTEN.
But it's still stupid. It's stupid to train your employees to behave like (stupid) robots. When a customer chimes in with a suggestion, one that could make the company look good and bring in additional customers, there's only one reasonable reaction, if you're running a good business: follow up on the customer's suggestion! In this case, the robot who received my email should have brought it to the attention of marketing.
Just to be fair, there certainly are issues with letting a support department produce product and marketing related ideas.
NI may possibly not be the most customer oriented company out there, and certainly more than one customer have been led to believe that they are more into reenacting the Battle of May Island rather than providing meaningful product support. I don´t think they are evil though. Why not try to send an email to the sales/marketing department? _________________ A Charity Pantomime in aid of Paranoid Schizophrenics descended into chaos yesterday when someone shouted, "He's behind you!"
Unfair? NI has just released a new bug free update to Reaktor?!
_________________ A Charity Pantomime in aid of Paranoid Schizophrenics descended into chaos yesterday when someone shouted, "He's behind you!"
Joined: May 16, 2005 Posts: 8932 Location: Birmingham, England, UK
Audio files: 19
G2 patch files: 1
Posted: Wed Oct 13, 2010 2:58 pm Post subject:
To be honest, I thought NI's answer was very 'German'. I mean that in a good way- not a bad one. It's a very corporate and 'German' answer. Concise and straight to the point. You will never get any of this "have a nice day" crap that people seem to spue out in America and England. Therefore, I wouldn't let it bother you so much. _________________ ACHTUNG!
ALLES TURISTEN UND NONTEKNISCHEN LOOKENPEEPERS!
DAS KOMPUTERMASCHINE IST NICHT FÜR DER GEFINGERPOKEN UND MITTENGRABEN! ODERWISE IST EASY TO SCHNAPPEN DER SPRINGENWERK, BLOWENFUSEN UND POPPENCORKEN MIT SPITZENSPARKSEN.
IST NICHT FÜR GEWERKEN BEI DUMMKOPFEN. DER RUBBERNECKEN SIGHTSEEREN KEEPEN DAS COTTONPICKEN HÄNDER IN DAS POCKETS MUSS.
ZO RELAXEN UND WATSCHEN DER BLINKENLICHTEN.
Joined: May 16, 2005 Posts: 8932 Location: Birmingham, England, UK
Audio files: 19
G2 patch files: 1
Posted: Wed Oct 13, 2010 3:01 pm Post subject:
NI were on the receiving end of a lot of problems 10 years back or so. I remember it well. I had a Reaktor key once, but I gave it to a friend, because I preferred my Nord Modular. I've still got Kontakt somewhere up in the loft, but I never use it. I don't have the time these days. My other work is so labour intensive, then I have my kids- who are hard work too _________________ ACHTUNG!
ALLES TURISTEN UND NONTEKNISCHEN LOOKENPEEPERS!
DAS KOMPUTERMASCHINE IST NICHT FÜR DER GEFINGERPOKEN UND MITTENGRABEN! ODERWISE IST EASY TO SCHNAPPEN DER SPRINGENWERK, BLOWENFUSEN UND POPPENCORKEN MIT SPITZENSPARKSEN.
IST NICHT FÜR GEWERKEN BEI DUMMKOPFEN. DER RUBBERNECKEN SIGHTSEEREN KEEPEN DAS COTTONPICKEN HÄNDER IN DAS POCKETS MUSS.
ZO RELAXEN UND WATSCHEN DER BLINKENLICHTEN.
To be honest, I thought NI's answer was very 'German'. I mean that in a good way- not a bad one. It's a very corporate and 'German' answer. Concise and straight to the point. You will never get any of this "have a nice day" crap that people seem to spue out in America and England. Therefore, I wouldn't let it bother you so much.
Well, ever been in contact with small german synth manufacturers of the cottage variety? Those tend to be more like.. uh.. like the first 15 minutes of
The Titfield Thunderbolt . Very nice.. not concise and corporate at all. _________________ A Charity Pantomime in aid of Paranoid Schizophrenics descended into chaos yesterday when someone shouted, "He's behind you!"
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